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Share XI. kerület Back German Speaking Service Desk Intern - XI. kerület Szerezz releváns szakmai tapasztalatot már diákként! Reference number WHC0218342024.08.29.

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Partnerünk a világ egyik vezető automatizációs megoldásokat nyújtó vállalata. IT csapatuk keresi új diák gyakornokát.

Tasks

Responding to inquiries and technical issues in a timely and professional manner via tools, phone & email coming from internal customers of the KUKA Group,
document all user interactions and resolutions accurately and thoroughly in the company's system,
fulfill service requests based on pre-defined procedures (password resets, providing access, remote Software installation, VPN Setup, IT procurements, etc.),
manage internal customer's hard- and software requests and the configuration management database,
work collaboratively with other team members and actively report to team leads to enhance performance and quality, and therefore contribute to a good working atmosphere,
stay up-to-date with industry trends and best practices in technical support

ongoing university studies, active full-time student status (nappali tagozatos aktív hallgatói jogviszony),
taking minimum 24 hours a week for at least 6 months,
interest in IT and technical customer service,
excellent written and verbal communication in German and English,
strong communication, problem-solving skills and customer-oriented approach,
capability of accurately following through given steps and guidelines.

Partnerünk a világ egyik vezető automatizációs megoldásokat nyújtó vállalata. IT csapatuk keresi új diák gyakornokát.

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